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Creative Percussion Policies
Returns & Exchanges
All returns and exchanges are subject to a restocking fee of 10% of the retail value of the product.
This fee will be deducted from any refunded amount due.
Need to return a product?
Step #1: Contact us within 14 days of the day your order arrives (as shown in our shipping software) through our contact page to let us know why you’d like to return your item. We would like to offer possible solutions before having you incur the expense of the return. Many times, it’s more cost effective to purchase an add-on which will fix the perceived problem than it is to ship the original item back.
Step #2: If you decide to go through with the return, a shipping label will be emailed to you. Please mail your return to us, packed securely to ensure no damage will occur, as soon as possible and within 7 days.
Step #3: Allow 14 days after we receive your return for us to process the item and your credit, which will be issued to the original payment method. The credit will be your purchase price before shipping, minus the restocking fee of 10% of the full retail value of the item, minus the cost of the return shipping. Original shipping costs are not refundable.
Additional Information:
-Prototype, Discounted and/or Final Sale items are not eligible for return.
-Items returned after 14 days from the day your order arrives (as shown in our shipping software) will be subject to a restocking fee equal to 50% of the full retail value of the product.
-To return your product(s) for a refund, you will be responsible for paying the shipping costs to return the item(s). Original shipping costs are non-refundable.
-Shipping insurance to cover the retail value of the product will be included in the return shipping cost. We do not guarantee that we will receive your returned item. If item is lost or damaged in shipment, we will file a claim with the shipping company and contact you to discuss the issue.
-Item must be packed so it will not be damaged during return shipping, preferably in its original shipping box and material. If the product shows any signs of use or is damaged during return shipping, we will notify you immediately. We cannot issue refunds for items that have clearly been used and/or damaged by playing.
-Item must be returned in its original condition, include all parts. We do not issue refunds for pieces of products.
-The refunded amount will be for the amount you paid for the product, minus the appropriate restocking fee, minus any associated shipping cost. Original shipping charges will not be refunded.
-We do not offer store credit.
Need to exchange a product?
Step #1: Contact us within 14 days of the day your order arrives (as shown in our shipping software) through our contact page to let us know why you’d like to exchange your item and which replacement item you would like. We will contact you to discuss the options of the exchange and offer possible solutions before having you incur the expense of the return. Many times, it’s more cost effective to purchase an add-on which will fix the perceived problem than it is to ship the original item back.
Step #2: If you decide to go through with the exchange and you are exchanging for a more expensive product, we will invoice you for any additional cost* involved in the exchange. Once the invoice is paid, we will email a return mailing label to you.
If you are exchanging for a less expensive product, we will email a return mailing label to you and prepare to issue your credit*.
Please mail your exchange to us, packed securely to ensure no damage will occur, as soon as possible and within 7 days.
Step #3:Upon receipt of the exchanged item, your new item will be shipped. If credit is due, we will issue it to the original payment method at this time. Please allow 14 days after we receive your exchange for us to process your credit.
*Costs will be calculated to include a restocking fee equal to 10% of the full retail value of the original product being exchanged, shipping to return the original item, the cost difference of the new product and shipping to send the new product.
Additional Information:
-Prototype, Discounted and/or Final Sale items are not eligible for exchange.
-Items requested to be exchanged after 14 days from the day your order arrives (as shown in our shipping software) will be subject to a restocking fee equal to 50% of the full retail value of the product.
-To exchange your product(s), you will be responsible for paying the shipping costs to return the item(s), as well as to ship out the new item(s). Original shipping costs are non-refundable.
-Exchanged item(s) must be returned in its original condition, including all parts.
-Shipping insurance to cover the retail value of the product will be included in the return shipping cost. We do not guarantee that we will receive your returned item. If item is lost or damaged in shipment, we will file a claim with the shipping company and contact you to discuss the issue.
-Item must be packed so it will not be damaged during return shipping, preferably in its original shipping box and material. If the product shows any signs of use or is damaged during return shipping, we will notify you immediately. We cannot issue refunds for items that have clearly been used and/or damaged by playing.
-Item must be returned in its original condition, include all parts. We do not issue refunds for pieces of products.
-The refunded amount will be for the amount you paid for the product, minus the appropriate restocking fee, minus any associated shipping cost. Original shipping charges will not be refunded.
-We do not offer store credit.
Did your product arrive damaged?
Don't wait, tell us as soon as possible!!
AND KEEP YOUR ORIGINAL PACKAGING!!!
THIS IS VERY IMPORTANT!!!
Step #1: Contact us as soon as possible through our contact page to let us know.
Step #2: Send us pictures of the damaged product so we can file a claim with our shipping company.
Step #3: We will contact you to discuss what needs to happen next after viewing the pictures. We will decide if the damaged product needs to be returned (at our expense) or if you can just dispose of it.
If the product was damaged during shipping, it will need to be put back into the damaged box and the shipping company will need to pick it up from you. They will need to see the damage to the box (if any).
Step #4: Sit back and wait a couple of days for your replacement product to arrive.
Additional Information:
-Please contact us within 3 days of receiving the damaged item (as shown in our shipping software) to notify us of the issue.
-If any part of the product needs to be returned to us, we will send you a mailing label. Please package the item (including all parts, unless otherwise instructed) so it will not be damaged further during return shipping.
-Claims for damaged items received after 3 days of delivery of the item (as shown in our shipping software) will be considered at the discretion of Creative Percussion.
Privacy
We collect Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
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To comply with any applicable laws and regulations
Storing your personal data:
-Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
-All direct payment gateways offered by Wix.com and used by Creative Percussion adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
-We do not share your personal data with third-party services.
Using your data to contact you:
-We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute or to collect fees or monies owed. For these purposes we may contact you via email, telephone, text messages and/or postal mail.
-If you have subscribed to our mailing list, we may contact you via the email provided with periodic updates about Creative Percussion. You may opt-out at any time by unsubscribing.
Cookies and Other Tracking Tools:
-Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site and help to enhance the user experience. Cookies may be stored for up to two weeks if the user remains logged in as a site member.
-Third-party services, such as Google Analytics or other applications offered through the Wix App Market, may place cookies or utilize other tracking technologies and may have their own policies regarding how they collect and store information. As these are external services, please view their policies.
To withdraw your consent:
-If you don’t want us to process your data anymore, please contact us at kevin@creativepercussion.net or send us a letter with your name, address, email address and state that you'd like to be removed to: 5 Davignon St, Apt B, Manchester, NH 03102.
Privacy policy updates:
-We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.